GENERAL TERMS AND CONDITIONS OF SALE

These General Terms and Conditions of Sale (hereinafter referred to as “GTC”) apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers (“the Clients or the Client”) wishing to acquire the products offered for sale (“the Products”) by the Seller on the website invitin.fr. The Products offered for sale on the website are as follows:

event tickets, including, among others, for private weddings

The main characteristics of the Products, including specifications, illustrations, and indications of dimensions or capacity, are presented on the website https://invitin.fr/, which the Client is required to read before placing an order. The choice and purchase of a Product are the sole responsibility of the Client. Product offers are valid while stocks last, as specified when the order is placed.

These GTC are accessible at all times on the website https://invitin.fr/ and shall prevail over any other document.

The Client declares having read and accepted these GTC by ticking the appropriate box before initiating the online ordering process on the website https://invitin.fr/.

Unless proven otherwise, the data recorded in the Seller’s computer system shall constitute proof of all transactions concluded with the Client.

The Seller’s contact details are as follows:

invitin, SAS

Share capital of 1000 euros

Registered with the Paris Trade and Companies Register under number 931980965

70 Rue du Rocher

Email: katialekarski@gmail.com

Phone: 0785289479

The applicable rates are those displayed on the website https://invitin.fr/ at the time of ordering. They are expressed in euros, all taxes included (TTC).

Couples determine the net amount they wish to receive per guest. To this price are added:

a 20% commission charged by Invitin on each ticket sold,

as well as service and insurance fees of 5% paid by the guest during payment.

The total price paid by the guest therefore includes the price set by the couple, the Invitin commission and the service and insurance fees.

These rates are firm and non-revisable during their validity period, but Invitin reserves the right to modify them at any time outside the validity period.

An invoice is issued and transmitted electronically to the guest after order confirmation.

It is the Client’s responsibility to select on the website https://invitin.fr/ the Products they wish to order, according to the following procedure:

Product offers are valid as long as they are visible on the site, within the limits of available stock. The sale is only considered valid after full payment of the price. It is the Client’s responsibility to verify the accuracy of the order and report any errors immediately. Any order placed on the website https://invitin.fr/ constitutes the conclusion of a distance contract between the Client and the Seller. The Seller reserves the right to cancel or refuse any order from a Client with whom there is a dispute relating to payment of a previous order. The Client may track the progress of their order on the website.

Any cancellation of the order by the Client after acceptance by the Seller will only be possible within a maximum of 7 days after acceptance of the order by the Seller and provided that delivery has not yet taken place (regardless of the provisions relating to the application or not of the statutory right of withdrawal).

In order to place an order, the Client is invited to create an account (personal space). To do so, they must register by filling out the form provided at the time of ordering and agree to provide sincere and accurate information regarding their identity and contact details, particularly their email address. The Client is responsible for keeping this information up to date. They may modify it by logging into their account. To access their personal space and order history, the Client must log in using their username and password, which will be provided after registration and are strictly personal.

As such, the Client must not disclose this information. Otherwise, they remain solely responsible for any use made of it. The Client may also request account deletion by visiting the dedicated page in their personal space or by sending an email to: contact@invitin.fr. This will take effect within a reasonable timeframe.

In the event of non-compliance with the general terms and conditions of sale and/or use, the website https://invitin.fr/ may suspend or even close a client's account after a formal notice has been sent electronically and remains unaddressed. Any account deletion, for whatever reason, will result in the permanent deletion of all the Client’s personal data. Any event due to force majeure resulting in a malfunction of the site or server, and subject to any interruption or modification for maintenance, shall not engage the responsibility of the Seller. Creating an account implies acceptance of these general terms and conditions of sale.

The price is paid by secure payment method (Stripe or any other approved service provider), according to the following terms:

The Client (guest) pays online, at the time of ordering, the total amount indicated at check-out.

This amount includes:

the net price set by the couple,

the 20% commission charged by Invitin,

as well as service and insurance fees of 5%.

Payment is considered final after effective collection by the payment service provider.

Invitin directly receives the commission and service fees at the time of the transaction. The net balance corresponding to the amount set by the couple is paid back to the organizing couple within [X working days – to be defined: 7, 14 or 30 days] following the date of the event, subject to its proper execution.

In case of cancellation or refund in accordance with these Terms and Conditions, any amounts due will be refunded to the guest, less non-refundable fees expressly provided for.

Payment data is exchanged in encrypted mode thanks to the protocol defined by the approved payment service provider involved in banking transactions carried out on the website https://invitin.fr.

The Products ordered by the Client will be delivered within mainland France.

Deliveries are made within 24 hours by email and QR code to the address provided by the Client when placing the order on the website. Delivery constitutes the transfer to the Client of physical possession or control of the Product. Except in special cases or if one or more Products are unavailable, the ordered Products will be delivered in a single shipment. The Seller agrees to make every effort to deliver the Products ordered by the Client within the aforementioned timeframe.

If the Products ordered have not been delivered within 7 days after the indicative delivery date, for any reason other than force majeure or the Client's fault, the sale may be canceled at the written request of the Client under the conditions provided in Articles L 216-2, L 216-3, and L241-4 of the French Consumer Code. The amounts paid by the Client will then be refunded no later than fourteen days after the date of termination of the contract, excluding any compensation or withholding.

In the case of a specific request by the Client regarding packaging or transportation conditions for the ordered products, which has been duly accepted in writing by the Seller, the related costs will be the subject of an additional specific invoice, based on a quote previously accepted in writing by the Client. The Client is responsible for checking the condition of the delivered products. They have a period of _______________ from delivery to submit claims by _______________, accompanied by all relevant supporting documents (notably photos). After this period, and if these formalities are not observed, the Products shall be deemed compliant and free of any apparent defects, and no claim will be validly accepted by the Seller. The Seller will refund or replace, as soon as possible and at their own expense, any delivered Products whose conformity defects or apparent or hidden defects have been duly proven by the Client, under the conditions provided for in Articles L 217-4 et seq. of the French Consumer Code and in these GTC.

The transfer of risk of loss and damage related to the Products occurs only when the Client physically takes possession of the Products. Therefore, the Products travel at the Seller's risk unless the Client has chosen the carrier themselves. In that case, the risk is transferred when the goods are handed over to the carrier.

The transfer of ownership of the Seller's Products to the Client will only take place after full payment of the price by the latter, regardless of the delivery date of the said Products.

In accordance with the provisions of Article L221-18 of the French Consumer Code: 'For contracts providing for the regular delivery of goods during a defined period, the period runs from the receipt of the first good.' The right of withdrawal can be exercised online, using the withdrawal form attached and also available on the website, or by any other unambiguous declaration expressing the desire to withdraw, including by postal mail sent to the Seller at the postal or email address indicated in ARTICLE 1 of the GTC. Returns must be made in their original condition and complete (packaging, accessories, instructions...) to allow resale in new condition, accompanied by the purchase invoice. Damaged, soiled, or incomplete Products will not be accepted. Return costs are borne by the Client.

An exchange (subject to availability) or refund will be made within 14 days from the date the returned Products are received by the Seller, under the conditions set out in this article.

The Products supplied by the Seller benefit from:

the legal warranty of conformity, for defective, damaged, or incorrect Products that do not match the order,

the legal warranty against hidden defects arising from a material, design, or manufacturing defect that renders the delivered Products unfit for use,

Provisions relating to legal warranties Article L217-4 of the French Consumer Code: 'The seller must deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for conformity defects resulting from packaging, assembly instructions, or installation when these are his responsibility by contract or have been carried out under his responsibility.' Article L217-5: 'The good is in conformity with the contract if:

1° It is fit for the use ordinarily expected of a similar good and, where appropriate:

- it corresponds to the description given by the seller and has the qualities presented to the buyer in the form of a sample or model;

- it has the qualities a buyer may legitimately expect in view of public statements made by the seller, the producer, or their representative, particularly in advertising or labeling;

2° Or it has the characteristics defined by mutual agreement of the parties or is fit for any special use sought by the buyer, brought to the seller’s attention and accepted by the latter.'

Article L217-12: 'The action resulting from the lack of conformity shall be time-barred after two years from the date of delivery of the goods.' Article 1641 of the Civil Code: 'The seller is bound by the warranty for hidden defects of the item sold which render it unfit for its intended use, or which so impair that use that the buyer would not have acquired it, or would have given a lower price for it, had he known of them.' Article 1648 paragraph 1: 'The action resulting from redhibitory defects must be brought by the buyer within two years of the discovery of the defect.' Article L217-16 of the French Consumer Code.

‘When the buyer requests from the seller, during the term of the commercial warranty granted at the time of the acquisition or repair of a movable good, a repair covered by the warranty, any period of immobilization of at least seven days shall be added to the duration of the warranty still to run. This period starts from the buyer's request for intervention or from the availability for repair of the good in question, whichever is later.’

To exercise their rights, the Client must inform the Seller in writing (by email or postal mail) of the non-conformity of the Products or the existence of hidden defects as soon as they are discovered. The Seller will refund, replace, or repair under warranty the Products or parts deemed non-compliant or defective. Shipping costs will be refunded based on the invoiced rate, and return costs will be refunded upon presentation of supporting documents. Refunds, replacements, or repairs of Products deemed non-compliant or defective will be made as soon as possible and no later than 7 days after the Seller identifies the conformity defect or hidden defect. This refund may be made by bank transfer or check. The Seller’s liability shall not be incurred in the following cases:

- non-compliance with the legislation of the country to which the products are delivered, which it is the Client's responsibility to verify,

- in the event of misuse, use for professional purposes, negligence, or lack of maintenance by the Client, as well as normal wear and tear of the Product, accident, or force majeure.

- The photographs and graphics shown on the website are not contractual and shall not engage the liability of the Seller.

In any case, the Seller’s warranty is limited to the replacement or reimbursement of non-compliant or defective Products.

Provisions relating to the contractual warranty Products purchased on the https://invitin.fr/ website may benefit, in addition to the legal warranties of conformity and against hidden defects, from a contractual warranty as indicated, where applicable, in the description of a given Product, under the following terms, conditions, and rates: 'INVITIN Peace of Mind Guarantee' At INVITIN, we are committed to offering an exceptional experience to all our users. In addition to the legal warranties, we offer the Peace of Mind Guarantee to cover certain unforeseen events related to your wedding seat reservation.

Terms of the Peace of Mind Guarantee:

Cancellation by the wedding organizer

In the event of complete cancellation of the event by the wedding organizer, INVITIN agrees to: Fully refund your reservation amount, including service fees. Offer you a 10% discount voucher for a future reservation. Major event change

If the event is postponed or significantly modified (change of venue or date), INVITIN offers you two options:

Either keep your reservation for the new date or venue. Or obtain a partial refund of 80% of the amount paid if you cannot attend the rescheduled event. Guaranteed user experience. If you encounter an issue with your seats or access on the day of the event (seat error, reception issue, etc.), INVITIN will provide an immediate solution or refund up to 50% of your ticket if the solution is unsatisfactory. Change of mind (optional)

If you change your mind within 72 hours of your reservation, INVITIN will refund you in full, excluding administrative fees (10% of the total amount). Exclusions from the Peace of Mind Guarantee: Cancellations due to personal reasons (e.g., inability to travel). No-show on the event day without justified reason. Reservations made less than 7 days before the event. How to benefit from the guarantee? Contact our customer service within 48 hours of the problem via our online form or at the following address: support@invitin.com. Provide the necessary supporting documents (confirmation email, proof of issue encountered, etc.). This contractual guarantee covers the following situations: Situations where the contractual guarantee applies: Event cancellation by the organizer

If the wedding organizer completely cancels the event, the contractual guarantee may offer: A full refund of the amount paid, including service fees. Compensation in the form of a voucher or discount for a future reservation. Major modification of the event

If the event is rescheduled to another date or location, the guarantee may cover: Maintaining the reservation for the new date or venue. A partial or full refund if the customer cannot attend on the new date. Denied entry or issue with the reserved seat.

If the customer encounters an issue on the day of the event (e.g., denied entry due to a registration error or unavailable seat): You commit to finding an immediate solution (new seat or authorized entry). If this fails, a refund of up to 50% of the amount paid may be offered. Technical issue related to the booking.

If, due to a technical problem on your website, a valid booking was not properly recorded:

You guarantee either a similar new seat or a full refund. Delay or error in delivering access information.

If the customer does not receive the necessary access details in time (tickets, instructions, etc.), the guarantee may include:

Priority sending of the missing information. Compensation if this causes major inconvenience. Issue with an included additional service.

If the ticket includes additional services (cocktail, photo, etc.) and a service is not provided: You offer either financial compensation or an equivalent replacement service. Change of mind within a given period.

If the customer cancels within a specific timeframe (e.g., 72 hours after booking), you offer: A full refund (excluding service fees if specified in your Terms and Conditions). Required information. Additional service not provided or not compliant with the original offer. Change of mind within 72 hours of booking. This guarantee is excluded in the following situations: Examples of exclusions from the contractual guarantee: Cancellation or modification due to force majeure.

If the wedding cancellation or modification is caused by unforeseeable and unavoidable events such as a natural disaster (earthquake, flood), war, strikes, or pandemics (e.g., COVID-19), the contractual guarantee may not apply. No-show without valid reason.

If the customer does not show up at the event without a valid reason (e.g., forgetting or last-minute change of mind), the contractual guarantee will not apply, and no compensation will be offered. Booking made too close to the event date.

If the booking is made less than 7 days before the event, it may be specified in the terms that the contractual guarantee does not apply due to logistical reasons (e.g., inability to guarantee a seat or prompt refund). Change of mind after the specified period.

If the customer cancels or modifies their reservation after the authorized refund or change period (e.g., after 72 hours), the contractual guarantee will not apply. Issues due to inappropriate behavior by participants.

If the customer or one of their guests disrupts the event, for example through violent behavior or non-compliance with event rules, the guarantee will not apply to consequences of such behavior. Events with reserved seats or additional services not guaranteed.

If tickets are sold with specific conditions (e.g., non-guaranteed seat or a seat in a 'waiting area'), the contractual guarantee may not cover unavailability or inconvenience in these specific cases. Issues caused by incorrect information provided by the customer.

If the customer has provided incorrect information (e.g., wrong delivery address or incorrect access instructions), the contractual guarantee may not apply. Non-compliance with the general terms and conditions.

If the customer does not comply with other provisions of the Terms and Conditions (such as payment terms, behavior, or punctuality), the contractual guarantee may be void. It applies under the following conditions: Eligibility The guarantee applies to any customer who has booked through the INVITIN platform and paid in full.

Problem Notification The customer must report any issue covered by the guarantee within 48 hours of becoming aware of it, by contacting customer service at support@invitin.com.

Required documentation Any claim must include:

The reservation number.

A detailed description of the issue encountered.

Any relevant document or evidence (e.g., confirmation email, photo of the issue).

Covered Issues The guarantee applies in the following cases:

Event cancellation by the organizer.

Major modification of the event (change of date or location).

Non-delivery of access information or booking error.

Possible compensations Depending on the situation, INVITIN may:

Fully or partially refund the reservation amount.

Offer a discount voucher or a new seat for a similar event.

The Customer is informed that the collection of their personal data is necessary for the sale and delivery of the Products, which are handled by the Seller. This personal data is collected solely for the execution of the sales contract.

9.1 Collection of personal data

The personal data collected on the site https://invitin.fr/ includes the following:

Account creation

When creating a Customer/user account: Last name, first name, postal address, phone number, and email address.

Payment

In the context of purchasing Products on https://invitin.fr/, the site records financial data related to the Customer’s/user’s bank account or credit card.

9.2 Recipients of personal data

Personal data is reserved for the sole use of the Seller and their employees.

9.3 Data controller

The data controller is the Seller, as defined by the Data Protection Act and from May 25, 2018, by Regulation 2016/679 on the protection of personal data.

9.4 Limitation of processing

Unless the Customer gives express consent, their personal data will not be used for advertising or marketing purposes.

9.5 Data retention period

The Seller will retain the collected data for a period of 5 years, covering the applicable statute of limitations for contractual civil liability.

9.6 Security and confidentiality

The Seller implements organizational, technical, software, and physical digital security measures to protect personal data from alteration, destruction, and unauthorized access. However, it should be noted that the Internet is not a completely secure environment, and the Seller cannot guarantee the security of the transmission or storage of information online.

9.7 Exercise of Customer and user rights

In accordance with applicable regulations on personal data, Customers and users of the website https://invitin.fr/ have the following rights:

They may update or delete their personal data in the following ways:

Request full deletion of the account and associated data via the user account.

They may delete their account by writing to the email address specified in Article 9.3 'Data Controller'.

They may exercise their right of access to know what personal data is held about them by writing to the address specified in Article 9.3 'Data Controller'.

If the personal data held by the Seller is inaccurate, they may request that the information be updated by writing to the address specified in Article 9.3 'Data Controller'.

They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address specified in Article 9.3 'Data Controller'.

They may also request the portability of data held by the Seller to another service provider.

Finally, they may object to the processing of their data by the Seller.

These rights, provided they do not conflict with the purpose of the processing, may be exercised by sending a request by mail or email to the Data Controller whose contact information is provided above. The Data Controller must respond within a maximum of one month. In the event of a refusal to comply with the Customer’s request, the reason must be explained. The Customer is informed that in case of refusal, they may lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or refer the matter to a judicial authority. The Customer may be asked to tick a box indicating they agree to receive informational and promotional emails from the Seller. They will always have the option to withdraw their consent at any time by contacting the Seller (using the contact details above) or by clicking the unsubscribe link.

The content of the site https://invitin.fr/ is the property of the Seller and its partners, and is protected by French and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and may constitute an act of counterfeiting.

These Terms and Conditions and the resulting transactions are governed by and subject to French law. These Terms and Conditions are written in French. If translated into one or more foreign languages, only the French version shall prevail in the event of a dispute.

For any complaints, please contact customer service at the postal or email address of the Seller provided in ARTICLE 1 of these Terms and Conditions. The Customer is informed that they may, in any case, resort to conventional mediation, through existing sector-specific mediation bodies, or to any alternative dispute resolution method (e.g., conciliation) in case of dispute. In this case, the designated mediator is:

FEVAD

60 Rue la Boétie, 75008 Paris

https://www.mediateurfevad.fr/

Email: contact@mediateurfevad.fr

The Customer is also informed that they may use the Online Dispute Resolution (ODR) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show. Any disputes arising from purchase and sale transactions concluded under these Terms and Conditions and which have not been resolved amicably between the Seller or through mediation will be submitted to the competent courts under common law conditions.

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